Five years ago we stayed in the Marriott Grand Flora Roma. It was a fantastic experience. The staff were always attentive and the service impeccable. We couldn’t wait to return!
We’re here again for the second time in the last two weeks and I’m sorry to say the upgrade to a category 9 is unwarranted. The service is so slow you have to chase someone up to get a drink. Tonight they were out of Peroni Grand Riserva and Craft Beer. I didn’t even get as far as ordering my Pimms!
This hotel is still beautiful, an old building at the top of Via Vittorio Veneto. It looks grand with its doorman and valet waiting to greet you. The lobby is fantastic, the roof top restaurant breath-taking, but the service (which used to get a ten out of ten) barely scrapes through with a five. Such a shame!